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Privacy Policy

ONLINE PRIVACY POLICY

Rowleys Tires & Automotive Services, Inc. (Rowleys) guards the privacy of its customers’ personal information. This on-line privacy policy explains our policies regarding the collection and use of information about you and your purchases with us.

Confidentiality
We consider your personal information, such as your name, e-mail and postal addresses, phone number, and purchase history to be private and confidential. All information you provide to us online is stored in secure databases, accessible only by Rowleys personnel and Rowleys service providers and is used by Rowleys to better serve our customers.

Unless we have your permission, we won’t share your personal records with other companies. If your personal information aids or is required to receive any 3rd party promotion, service, or product, we are permitted to share this information for this purpose. 

All e-mail is optional. If you don’t want it, we won’t send it to you (excluding order confirmation, legal notices, and notices regarding your account or access to Rowleys Services). Please let us know if you are receiving unwanted email. 

Information collection
Rowleys may retain e-mail messages you send to us. These may be shared within Rowleys as a means to continually improve customer service.

Rowleys tracks information about where you visit within our web site. For example, statistics are compiled that show the daily number of visitors, the number of hits each page receives, and where those hits come from. These statistics are used to customize our web site to better meet your needs.

To record information about you and your personal shopping preferences, there is a technology called “cookies.” A cookie is a small text file that a web site can send to your browser, which may then be stored on your system. Rowleys may use cookies to record things, like what warehouse you are closest to, so that we can better serve you. Most popular internet browsers can be set to notify you when you receive a cookie, giving you the option of accepting or rejecting it.

Information use & disclosure
From time to time, Rowleys may use the information users give us to inform customers about new products, programs, and services. These offers may be based on the information you have provided us through the site.

The lists we develop to send you product and service offers are managed under strict conditions designed to safeguard the security and privacy of customers’ personal information. Rowleys will use reasonable effort to address all requests to remove names from any postal mail or e-mail lists. The lists we develop to send you product and service offers are managed under strict conditions designed to safeguard the security and privacy of customers’ personal information.

Because Rowleys considers the individual information you provide us to be confidential, our policy is that we will never disclose personal information gathered on-line to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings. Rowleys will not sell, rent, or transmit your personal information to other organizations without your prior written approval or as required to facilitate access to special promotions, financing, or programs on products or services you request.

Online Ordering
All information received when placing an order with us online will be used for the use of that order.

Disclaimer
By using our site, you signify your agreement to the Rowleys on-line privacy policy. Rowleys reserves the right to change, modify, add, or remove portions of this policy at any time. Your continued use of our site following the posting of changes to these terms will be considered as your acceptance of those changes. If you do not agree to this policy, please do not use our site.



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Phone: Bay City at (989) 686-1144 or
Email us at: postmaster@rowleystires.com, or complete our online Service Request Form.

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We provide our customers with professional quality repair service, using the latest state of the art equipment for diagnostics and repairs. We work hard to make Rowleys Tires and Automotive Services your first choice in vehicle repair.

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BUSINESS HOURS

  • Monday - Friday:
  • 7:00AM - 6:00PM
  • Saturday - Sunday:
  • Closed

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Alignment

 

Wheel Alignment along with tire/wheel balancing will help your tires last much longer, but they are two different things. A wheel alignment may be needed if your vehicle is pulling to the left or right when the steering wheel is in the straight ahead position or if your tires are wearing unevenly.

Wheel alignments and tire rotations are important to extend the wear of your tires and fuel savings, which could save you hundreds of dollars in the future. Our technicians perform a state-of-the-art computerized alignment on your vehicle.

Our Hunter Alignment System and Wheel Sensors combines cutting edge technology with state-of-the art software that delivers precise and accurate alignments to get your vehicle back within manufacturer’s specifications.

Permanently mounted digital video cameras constantly monitor our technicians’ progress by scanning the alignment targets on each wheel. The results are displayed in real-time on a computer monitor which gives us detailed information needed to make the necessary adjustments.

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Coolant

Coolant, also known as antifreeze is found in your vehicle’s radiator. The coolant serves a few purposes, the most important is keeping water in your radiator and engine from freezing in cold temperatures and from boiling over in the summer from the hot weather. Radiators are normally filled with a 50/50 mixture of antifreeze and water. Another function of the coolant is lubrication of the moving parts it comes in contact with, like the water pump.

It is important that you check your fluid levels regularly, adding coolant if needed.  If you see coolant underneath your vehicle, our Technicians will perform a Coolant Pressure Test to pinpoint where the system is losing pressure. The coolant in your vehicle should be changed according to the manufactures specifications. A cooling system Drain/FIU will ensure that your coolant continues to do its job as efficiently as possible.

Our Master Certified Technicians will check out your coolant system and change the fluid when necessary. You never want the engine in your vehicle to overheat. Regular maintenance and repairs on your coolant system is the best way to prevent a major expense.

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Oil Change, Filter & Lube

There are parts of your engine that never touch, they ride on a thin film of oil. The main function of oil is to keep these moving parts separated from each other preventing damage and wear to your engine. Oil also acts as a coolant, as the oil circulates it carries the heat away that is generated through the combustion process.

Your motor oil helps keep the engine of your vehicle clean, constantly cleaning as it lubricates picking up and holding dirt and other contaminants and by products, turning oil into sludge. As your oil becomes saturated with these contaminants and cannot hold anymore in suspension, the excess falls out and can form deposits in the engine. Regular oil changes will remove the suspended contaminants before the sludge can form, helping keep your engine running cleaner and smoother.

The timing of your oil changes can depend on the type of vehicle you drive, where you drive and how you drive. This information can be found in your vehicle owner’s manual.

With your oil change at Rowley’s Tires & Automotive we will properly lubricate all of the grease fittings as recommended by the vehicle manufacturer and top off fluids as necessary. Included in our 21 point inspection, we will inspect belts; hoses, tire air pressure, lights, and visually inspect other vehicle components.

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Transmission & Drive Train

In your vehicle the transmission adapts the output of the combustion engine to drive the wheels. The engines need to operate at a relatively high rotational speed, which is inappropriate for starting, stopping and driving in slow traffic. Your transmission reduces the higher engine speed to the slower wheel speed increasing torque in the process.

The transmission is generally connected to the engine crankshaft with the output of the transmission is transmitted via the drive shaft to one or more differentials, which in turn drive the wheels. The differential could provide gear reduction; its primary purpose is to permit the wheels at either end of the axle to rotate at different speeds as it changes the direction.

Rowleys Tires and Automotive Services offers complete transmission and drive train services by our Master Certified Technicians for both foreign and domestic vehicles, following your manufacturer’s guidelines. We offer the following services to help keep your vehicle on the road:

  • Transmission Flush
  • Transmission Filter Change
  • Rear & Front Differential Service
  • Transfer Case Service
  • U-Joint Inspection
  • CV Axle Inspection
  • Wheel Bearing Replacement
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Steering & Suspension

Service to your steering and suspension can help eliminate premature wear on your tires and save you hundreds of dollars. Your vehicle’s steering and suspension is responsible for providing optimal ride and comfort and handling performance. Normal road conditions can cause the shocks, struts, and springs of your suspension system to weaken over time. These worn suspension parts may reduce vehicle stability and control over your car as you drive. This also can accelerate tire wear.
Your steering and suspension should be checked on a regular basis, according to the manufacturer’s guidelines or if you notice any of the following:

  • Excessive noise when driving over bumps
  • A harsh, bumpy, or shaky ride
  • Extreme bouncing and wandering
  • Crooked steering wheel
  • Uneven wear on your tires

Our Master Certified Technicians will thoroughly inspect all shocks, struts, and springs for signs of wear or damage, replace worn, damaged, or missing steering or suspension parts that are not performing as intended and other suspension repairs as needed to get you back on the road safely. The replacement of steering and suspension parts may change existing wheel angles, which requires a wheel alignment. Our team of experienced technicians will give your vehicle a complete inspection and avid you of worn steering and suspension parts including:

  • Shock/Struts
  • Springs
  • Tie Rods (Outer and Inner)
  • Sway Bar Links
  • Ball Joints (Upper and Lower)
  • Control Arms
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Engine Tune-Up

An engine tune-up has changed considerably over the years but the basics of how a gasoline engine works has not. Both clean gas and air needs to be driven to the vehicle’s cylinders where combustion initiated by a spark plug creates the power necessary to move your vehicle.

Clogged fuel injectors, dirty air and fuel filters, and corroded spark plugs will affect your engine’s performance and contribute to lower gas mileage and bad engine performance. We recommend you follow the manufacturer’s recommendations for replacing key components such as fuel filters, PCV (Positive Crankcase Ventilation) valves, and spark plugs when they are no long working at their maximum efficiency.
You may need a tune-up if you notice one or more of the conditions below when starting or driving your vehicle:

  • Decrease in gas mileage
  • Noticeable loss in power
  • Engine is running rough
  • Engine stalls while you are stopped
  • Engine knocks when accelerating or keeps running after the ignition is turned off
  • Check Engine or Service Engine light remains on


Every engine has different needs, depending on past use and driving conditions. We offer a wide range of engine services from simple check-up to more involved engine repairs. All engine services are done by our Trained Master Certified Technicians and include:

  • Visual inspection of engine components
  • Installation of new spark plugs
  • Set timing and idle if needed


Our trained technicians follow the manufacturer’s guidelines to keep your engine running at its peak performance.

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Engine Analysis (Check Engine Light)

Our Master Certified Technicians can perform a computerized engine analysis on your vehicle to keep your vehicles engine operating perfectly.  Today’s vehicle engine operates completely different than days gone by. Your engine is a highly sophisticated piece of equipment and present day regulations demand that vehicles be equipped with electronic engine control systems that help curb carbon emissions and increase fuel efficiency.

Our computer analysis of your engine is done using high-tech engine diagnostic equipment. A network of sensors and switches convert and monitor your engine’s operation conditions into electrical signals. The computer receives this information and based on the computer program commands are sent to three different systems, ignition, fuel, and emission control.

There could be a number of factors resulting in a check engine light. Our technicians will put your vehicle through a series of diagnostic tests to determine the problem and get you back on the road quickly.

Your Vehicle’s Sensory Components are:

  • Mass Airflow Sensor
  • Throttle Position Sensor
  • Manifold Absolute pressure Sensor
  • Coolant Temperature Sensor
  • Exhaust Oxygen Sensor
  • Crankshaft Position Sensor
  • Camshaft Position Sensor
  • Oxygen Sensors
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Charging System Check

When your engine is running, your vehicle’s charging system converts mechanical energy into electrical energy.  This energy is needed to operate the loads in the vehicle’s electrical system. When the charging system’s output is greater than what is needed by the vehicle, it sends current into the battery to maintain the proper charge.

When the engine is running, battery power energizes the charging system and engine power drives it. The charging system then generates electricity for the vehicle’s electrical systems. At low speeds some battery current may be needed to operate lights and window defogger, etc., but at higher speeds the charging system supplies all the current needed by the vehicle.

Our Master Certified Technicians thoroughly understand the charging system and our Charging System Checkup includes:

  • Condition of Battery
  • Condition of Starter
  • Condition of Alternator/Generator
  • Condition of Overall Charging System
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Brakes, Shocks & Struts

Rowleys Tires & Automotive Services provides complete brake repair service for passenger vehicles and light truck vehicles.  Our Master Certified Technicians inspect your entire brake system to locate the problem and do the repairs needed to your vehicle.

Your brakes should be checked every 8,000 to 10,000 miles. Our Master Certified Technicians will be able to check your brake system thoroughly that includes:

  • Check brake lining wear
  • Rotors
  • Fluid Levels
  • Hoses
  • Connecting Hardware

The best way to check your brakes is by feeling the brake pedal, while driving you can often sense a problem with your brakes by the way the brake pedal feels.

An example is if your pedal travels too far, feels to hard or soft, or if it pulses, these are warning signs and you should bring your vehicle into Rowleys Tires & Automotive Services as soon as possible to have your brakes checked. 

These could be signs of worn brake pads and brake shoes, low brake fluid or worn rotors. A sure sign of bad brakes can be heard in brakes that squeal or grind when in use.

All braking system products meet or exceed manufacturer’s specifications.

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Belts & Hoses

Proper maintenance of your vehicle’s belts or hoses is an easy way to protect your car’s reliability and prevent costly repairs in the future. Our Master Certified Technicians check your belts and hoses at each oil change. Routine inspections and preventative maintenance goes a long way when it comes to sustaining the condition of your vehicle.

The belts and hoses on your vehicle wear out faster than any other component in your car due to exposure to heat, vibration, and contamination. Regular inspections are very import to keep your vehicle in good running condition.


Belts

Some accessories in your vehicle are electrically powered by the charging system; others use the engine itself as their power source, delivered by a system of pulleys and belts. The alternator, water pump, power steering pump, the compressor for the air conditioning and the radiator cooling fan are some of accessories that would use this power source. Many late model vehicles use a single serpentine belt in place of individual belts to drive these accessories.

Hoses

Typical hoses include radiator and heater hoses, fuel hose, and a power steering hose. The radiator and heater hoses convey coolant to the engine and heater core. The fuel hose transports gasoline from the tank to the engine and the hose for the power steering connects the pump to the steering gear.
Our expert technicians at Rowleys Tires & Automotive Services let you know when your belts and hoses need replacement and keep your vehicle running newer, longer

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Batteries

You don’t think of your vehicle’s battery until one day you try to start your car and only hear the starter, then it clicks, then… nothing. Your car won’t start, leaving you with a dead battery.

Two of the main causes that damage a battery are excessive summer heat and overcharging, caused by a faulty component in the charging system itself, like your regulator. When this happens the battery becomes weaker over time and usually gives you problems when the cold weather hits. The engine oil thickens up in the winter, making the engine hard to crank, therefore if your battery is not in good shape you might be in for a surprise when cold weather hits.

To prevent problems with your battery before they happen you should have your battery checked once a year, especially if it is more than two years old. Our Master Certified Technicians will perform a battery load test to determine the strength and condition of your battery to make sure your charging system is working at peak condition.

To help keep your battery in good condition, perform the following on a routine basis:

  • Keep Your Battery Clean
  • Regularly check your battery’s terminals for corrosion
  • Check your cable connections to make sure they are tight


If you do need a new battery Rowleys Tires and Automotive Services has a full line of Interstate or Dynastart batteries. Our Master Certified Technicians can install your new battery, clean the battery tray, cables, and connectors and replace any needed parts. Our batteries come with a nationwide warranty.

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Air Conditioning & Heating

Your vehicle’s air conditioning system is responsible for many aspects of the cooling and heating system in your vehicle. You know that the air conditioning system cools your car in the summer, but it also plays an important role in the heating, defrosting, air filtering and humidity control, providing you with a clear view of the road.

At Rowleys Tires & Automotive Services we can check your vehicle’s air conditioning system to make sure it is operating properly and provide service if needed. Our Master Certified Technicians are experts and included is the following services performed on your air conditioning system.

  • Check Belts
  • Check for leaks at hoses and connections, condenser, receiver drier, compressor, expansion valve, and evaporator
  • Evacuate the Air Conditioning System
  • Gauge Check the System
  • Recharging Air Conditioning Systems
  • Recycle Used Freon
  • Vacuum test the Air Conditioning System


Your vehicle’s air conditioning and heating system are two distinct operations, buy they both depend on a cycle of processes to help regulate the internal temperature of your vehicle.

In the coldest months of winter, your vehicles’ heating system can be a lifesaver. It is also responsible for keeping your vehicle’s engine operating at efficient temperatures.

Our Technicians will help to ensure your heating system operates at its best.

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Alternator & Starters

An alternator is a simple component that contains only a few parts, it is critical in the operation of your vehicle. It turns the mechanical energy of the engine’s rotating crank shaft into electricity through induction.

The wires within the alternator cut through a magnetic field and this induces electrical current, which powers your car’s accessories. Accessories can be anything from headlights to the charger for your mobile phone. The alternator keeps the battery fully charged, providing the power to start your car.

 

 

 

If you have problems starting your vehicle, many people think it could be the battery, but the problem could be your starter.   The battery sends a charge to the starter which then sends it to the alternator. The charge from your alternator enables your car to start. If the starter is worn out it won’t accept or send a charge, the car is dead.

Our Master Certified technicians have the knowledge to find out what is wrong with your vehicle and we carry the parts needed to get you back on the road. Contact us for all your vehicle service need

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